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General customs-related enquiries

The Customs Information Centre answers general enquiries from private individuals and businesses on all aspects of customs and excise law, on combating undeclared work and unlawful employment as well as on other topics related to customs.

TinA chatbot logo
Chatbot TinA

Our chatbot TinA provides general information on specific topics of the cross-border movement of goods, e.g. on e-commerce and customs regulations for travels to Germany.

Chatbot TinA

Note

No notifications under the Minimum Wage Act (Mindestlohngesetz), the Posted Workers Act (Arbeitnehmer-Entsendegesetz) and the Act on Temporary Agency Work (Arbeitnehmerüberlassungsgesetz) are possible via the fax number below. If you send your notification to this number, the competent department of the Central Customs Authority will not receive it.

For notifications, please use the Minimum Wage Registration Portal.

Minimum Wage Registration Portal

Contact details

Customs Information Centre
Monday to Friday from 8 am to 5 pm
Phone: +49 228 303-26040
E-mail: enquiries.english­@zoll.de
Fax: +49 228 303-97924

E-mails with attachments should not exceed 5 megabytes.

postal address
Generalzolldirektion
Zentrale Auskunft
Postfach 10 07 61
01077 Dresden

Privacy Statement
Privacy notice of the Customs Information Centre for information provided by phonePDF | 174 KB | Not a barrier-free file

What customs cannot do

The customs administration cannot substitute legal advice from lawyers or tax consultants, neither can it influence official decisions of other authorities.
Information by the Customs Information Centre does not establish any legal claims and is only applicable to the customs provisions currently valid in Germany. The German customs administration does not have other countries’ customs provisions available.

German customs do not use tracking numbers for reference. Therefore we cannot provide information based on them. Please ask the transporting company for the exact customs office involved, and for a reference of customs (e.g. an AT number or MRN). You could then contact the customs office.

Note on web analysis and the use of statistical cookies

In order to improve our website, we would like to analyse usage behaviour and compile access statistics. For this purpose, the web analysis software Matomo completely anonymously collects and evaluates statistical information. We will only store a statistical cookie on your device with your consent, and access device information required for this purpose. At no time will this data be linked to personal data or shared with third parties.

More information can be found in our data protection declaration. You can revoke your consent there at any time.

Data protection declaration

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