Enquiries

The Customs Information Center will answer all general customs-related questions. If you have questions about ongoing customs procedures, the local customs office will help you.

Chatbot TinA

Our chatbot TinA provides general information on specific topics of the cross-border movement of goods, e.g. on e-commerce and customs regulations for travels to Germany.

Chatbot TinA

General enquiries

Do you have general customs-related questions, e.g. on customs or excise law or on combating undeclared work and unlawful employment? In this case, you can contact the Customs Information Centre.
Enquiries about procedures that have been initiated or are in progress

Do you have questions about your ongoing customs clearance or your request for procedural simplification? Please turn to the competent local customs office.

Contact

Enquiries

General enquiries

Enquiries about procedures that have been initiated or are in progress

Note on web analysis and the use of statistical cookies