Questions on online applications
For any questions on customs online applications, such as internet customs declarations, the Customs Portal or the Minimum Wage Registration Portal, you can turn to a central service desk comprising the Customs Service Desk and the Informationstechnikzentrum Bund (ITZ-Bund) Service Desk.
User-related questions (Customs Service Desk)
Technical questions (ITZBund Service Desk)
Phone: 0800 8007-5451 or +49 69 20971-545 (around the clock)
Fax: +49 22899 680-187584
ITZBund contact form (in German)
Questions about ATLAS
If you have any questions about the Automated Tariff and Local Customs Handling System (ATLAS), or if you encounter problems using the system, you may contact the ITZBund service desk at any time.
Phone: 0800 8007-5451 or +49 69 20971-545
Fax: +49 22899 680-187584