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Postal consignments, internet order

It’s easy to order goods over the Internet - but what can I have sent to me from abroad? When are these goods duty and/or tax free? And what about presents?
Here you can find all the information that will save you from experiencing an unpleasant surprise when your parcel arrives.

Which states are members of the European Union?

Customs and postal services - e-commerce (Flyer)PDF | 4 MB

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Chatbot TinA

Our chatbot TinA provides general information on specific topics of the cross-border movement of goods, e.g. on e-commerce and customs regulations for travels to Germany.

Chatbot TinA

Note on web analysis and the use of statistical cookies

In order to improve our website, we would like to analyse usage behaviour and compile access statistics. For this purpose, the web analysis software Matomo completely anonymously collects and evaluates statistical information. We will only store a statistical cookie on your device with your consent, and access device information required for this purpose. At no time will this data be linked to personal data or shared with third parties.

More information can be found in our data protection declaration. You can revoke your consent there at any time.

Data protection declaration

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